• Procentrix
  • Washington, DC
  • Customer Service/Call Center
  • Full-Time
  • 715 Gallatin St NW

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Procentrix seeks resources with experience and capability to support full life-cycle implementation work for Dynamics 365 CRM projects in a business analyst or functional consultant role. The successful candidate must have participated in multiple information technology projects where business analysis activities were performed to implement Dynamics 365 CRM systems, preferably for case management or task management use cases. Work performed will be directly with our clients and with the project team the candidate will be responsible for the projectrsquos success. Candidate will work directly with the client project stakeholders and perform activities such as identify and model process requirements, identify and model data requirements, identify business rules, identify test requirements, perform testing, write use cases andor user stories and conduct costbenefit analysis. The analyst will also work directly with the implementation team to assist in the configuration of Dynamics CRM solution to meet business requirements. Required skills At least 5 years of experience in IT systems environments Hands-on experience on implementation teams for Dynamics 365 CRM solutions At least 1 year of experience working with Dynamics 365 CRM configurations Full-lifecycle experience as a business analyst on IT systems development projects, including performing requirements management, process modeling, user story creation and testing Experience working on Agile development teams Desired skills Experience working with federal government customers Federal government clearance
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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